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Customer Reviews

At Tara Lodge we love to hear your views. Your feedback helps us to offer the No. 1 guest experience in Belfast. We love to know when we get it right, when we exceed your expectations or just when you liked the receptionist’s smile. We don’t edit our reviews; we appreciate ALL our guest views. If we fall short of the mark please contact our manager Sinéad or email sinead@taralodge.com, she’ll do her best to resolve the matter.


tripAdivsor
tripAdivsor Ranked #1 out of 44 hotels in Belfast rating


  • A Hidden Gem In The Botanics, Belfast

    Just enjoyed 2 nights in Belfast in a fantastic wee botique hotel with a comfy Signature Room. Staff very friendly and helpful. Big thank you to the gentleman doing the table service at breakfast for the last 2 days. Professional, polite and fully embraced in Covid19 hygiene rules. Excellent display of high levels of hygiene equipment throughout our stay ranging from hand sanitisers along corridors and a care pack in the room with face masks etc. Great bed in the spacious room that also had, safe, fridge with wee bottle of fresh milk and tea coffee facilities as well as hair dryer and straighteners. An iron & wee ironing board completed the useful accessories. A small secure car park was easily accessible and the hotels location is a couple of minutes walk to a busy thoroughfare of diverse restaurants as well as good public transport. A great find and we will be back for sure.

    RayR14

    Reviewed: September 19, 2020

  • Second Time in Tara Lodge

    After visiting an old and derelict family home in the Sperrin Mountains, we headed to Belfast for a night. I had originally planned to stay in a particular chain hotel overlooking the Lagan/Titanic Museum. We duly arrived at said hotel, without a reservation, about 6pm. The receptionist was a tad curt and not overly friendly. We enquired about restaurants for dinner but were told we wouldn't get a booking anywhere due to it being a Saturday and with Covid restrictions. We were also told that we would have to have breakfast at 8.30 as that was the only time slot they had left. Not impressed, I then remembered staying in Tara Lodge about 15-20 years ago. We drove the short distance there and were greeted by a very friendly and helpful young lady at reception. We asked about somewhere to have dinner, conveying what the other receptionist had told us, and she just said that was not the case. Instead, she gave a list of recommendations and we chose the Nepalese at the end of the road. The receptionist booked us a table for 8pm. We were told breakfast was served until 10.30 and that we could just come down at whatever time suited. We were given Room 3 on the first floor which was overlooking the street at the front. The room was a decent size, had a large comfy bed, and a spotless bathroom with lovely toiletries. I have to mention again the Nepalese restaurant. What a gem. Thoroughly recommend it if you like Nepalese/Indian food. The meal was delicious and the service fantastic. The owner is quite a character and even gave us a 15% discount as we were staying at Tara Lodge. Slept very well after that - no noise whatsoever from the street in front. Went down to breakfast just before 10am and only had to wait a few minutes before being seated. We were given a full menu and chose pastries, porridge, and a cooked breakfast. Coffee/juice refills were frequent, and we were served by a very pleasant gentleman. After breakfast we had a walk around the Botanic Gardens/Queens University which is very close by. All in all, a very enjoyable stay at Tara Lodge. Great location, well-appointed rooms, scrummy breakfast, and great staff. Hopefully, it won’t be another 15 years before I am back.

    LCA_Duffy

    Reviewed: September 10, 2020

  • Tara trumps again...!!

    Having stayed here before, there is always a danger that any subsequent visit might not live up to the same expectations. No worries on that score this time around! The hotel management and staff had gone to some lengths to ensure the guests' wellbeing and comfort were paramount at this time. A welcome safety pack was placed in the room and no servicing carried out, unless requested and additional amenities were provided on request. Every member of staff was exceedingly helpful and pleasant, but one member of the team in particular is worth a mention - that is Ricky, whose memory for people and their dining preferences was in itself noteworthy! The location of this guest house, is not the most salubrious, being in the university area, there are lots of student lets/a fair amount of rubbish about and quite a number of buildings either boarded up or in need of TLC. However, it felt safe and a busy thoroughfare at the bottom of Tara's road ensured a constant stream of people. At the bottom of Cromwell road sits a wee gem of a place and so handy for Botanic rail station or a 20 minute walk into the centre of Belfast. Staying at the top of your game in hospitality is no mean feat, but team Tara work hard at this, and deserve their high rating. Highly recommend and will certainly return, Covid permitting!

    Celtic-Wanderer

    Reviewed: September 8, 2020

  • Great location, great staff awesome food, very disrupted sleep due to rowdy drunkards

    The hotel was perfect in so many ways. The staff were very attentive, Johnathon on the reception desk in particular was a shining star. The quality of our sleep however was significantly impaired. There were very rowdy drunk crowds until the early hours of the morning. I was assured that this was not the norm and could be due to a bar reopening and offering deals. I'd recommend you check before you go though if you want to sleep!

    Shazy912

    Reviewed: September 4, 2020

  • Gifted short stay to couple

    I gifted a 2-night stay to my daughter and partner, and had a few communications with Tara Lodge before their stay. As it was his birthday, I asked could they make a 'wee fuss'. They did, and phoned to make sure the surprise would be in situ on their arrival. They had a great stay, and have recommended that I stay on my next Belfast trip!! Thank you Tara Lodge for making my gift special.

    HicMare

    Reviewed: August 21, 2020

  • Excellent place to stay

    Stayed one night at Tara Lodge and could not fault it in any way. Everything was pristine. Spotlessly clean. Even gave us complimentary hand sanitizer and disposable gloves to use during our trip to the city. Beds were very comfortable and toiletries were Orla Kiely brand. Good quality towels and plenty of tea/coffee provided in room. Staff are very friendly and the breakfast was excellent. Free parking is a bonus. Overall 5 star stay and very good value for money. Would definitely stay again.

    Mary C

    Reviewed: August 21, 2020

  • Excellent place to stay

    Great stay. Nice room very. Comfortable bed. Helpful staff good value for money. Very central. They have parking but everything walking distance or short taxi journey. Would highly recommend for anyone

    dbrez

    Reviewed: August 10, 2020

  • Excellent find!

    Came to NI form England for a well earned break as work in NHS. The staff were really warm and welcoming, breakfast brilliant choices and the rooms luxurious with THE BEST BEDS! I was also impressed with the level of cleanliness and covid precautions undertaken without compromising on services.....well done everyone!

    Robert B

    Reviewed: August 2, 2020

  • Value for money & excellent service

    Fantastic place to stay, just round the corner from the train station & only 15 minute walk to the Europa bus station. The staff are so helpful & friendly, the room was of a very high standard & the breakfast was exceptional. I couldn't recommend more highly. Excellent value for money.

    junehmmnd

    Reviewed: March 25, 2020

  • Disappointed.

    We booked a three night stay at the Tara Lodge after reading all the good reviews. Arrived mid afternoon to find dust sheets covering the reception area and workmen present repainting and updating the interior with this scene repeated on the accommodation floors. The receptionist was very apologetic and insisted the work would be completed later in the afternoon however the initial room allocated to us had an overpowering smell of paint. We requested a room change but sadly the second was no better and it was not until we moved to a third room that it was finally free from the smell of paint. After speaking with members of staff we were told this work takes place around the same time each year. It is disappointing that even though we booked well in advance and received emails from the hotel prior to our stay no mention was made of this work. Had we been informed that maintenance work would be carried out during our stay we would have chosen alternative accommodation as this trip had been booked to celebrate a special occasion. We did find all the staff to be very friendly and helpful.

    denniscondor

    Reviewed: March 25, 2020

    Response From SineadT78, General Manager at Tara Lodge

    Good morning denniscondor, Thank you for taking time to leave a review, we greatly appreciate all forms of feedback. As I have already provided a personal response to your email, I will not detail everything again for you. As part of an ongoing maintenance programme, we update our rooms and buildings early every year so that we can continually offer the great product that we do to our guests. This is recognised positively by many of our guests who appreciate our commitment to providing a high quality product. However, I do appreciate that advance notice of this maintenance may cause some people to wish to stay elsewhere, and since you provided this feedback to us in early February, we have been using this to ensure your experience doesn’t happen again. While I regret that it did take us two different room moves to find a room that was suitable for you, we did offer a discount to you by way of an apology for your initial experience, which you availed of. Throughout the remainder of your stay, our staff, who I agree are pleasant and helpful, worked hard to engage with you at every opportunity to ensure that you enjoyed your three night stay. Following your frustration during your check in process, our Reception team had been instructed to allow free cancellation at any stage for you to book another hotel if they found you were not enjoying your stay. However, as I followed up with the team during your stay, they said that on every interaction you seemed to be enjoying your stay and their recommendations. I can assure you that if, at any stage of your stay, our team were aware that you were not enjoying your time with us, we would have resolved this for you immediately. I know that you chose to stay with us during special birthday celebrations, and I am sorry that this initial experience has caused you to find no aspect of your stay enjoyable and left you unable to recommend us to others. I do hope that we get an opportunity to welcome you back to show you why we have earned our positive review collection to date, and I am sorry that you felt your experience was not in line with this. Kind Regards, Sinead Tierney General Manager Tara Lodge, Belfast

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